Patient-provider interactions begin with the first call or message to a healthcare clinic and continue with every contact from then on. As a healthcare provider, you must ease this communication process to enhance patient experience. At the same time, you want to offer personalized care to help build a lasting relationship. The easiest way to achieve all these is through a patient engagement software like Solutionreach.
Solutionreach is an easy-to-use platform that helps healthcare practices communicate better with patients. It also helps with reactivating patients, soliciting reviews, collecting payments, staying HIPAA-compliant, and more. Launched in 1999, Solutionreach serves over 50,000 customers in the dental, vision, and medical industries to date.
This tool is for medical practices aiming to better communicate with patients and reduce missed appointments. It is a good choice for all kinds of healthcare practices, including multi-unit, specialty clinics, and primary care centers. In particular, Solutionreach is popular among dentists and optometrists.
Read on for an in-depth review of Solutionreach, including its top features and potential impact on your practice. You’ll also see comparisons against similar patient engagement platforms to help you make an informed decision.
Let’s start with the key features.
Features of Solutionreach
Solutionreach boosts patient communication and engagement. When used well, Solutionreach can foster trust in patients and cultivate lasting customer relationships. It also leads to increased revenue and a wider client base for healthcare practices.
Here’s a look at the key features of Solutionreach.
Enhance Patient Communication
Research shows that 95% of patients have access to text messaging and prefer it over other forms of communication.
That is why Solutionreach makes it easy for patients and providers to talk with each other through text messages. Healthcare providers can use Solutionreach to text from any device. They can even communicate with multiple patients simultaneously. This healthcare communication platform stores message histories in a module called SR Conversations to help providers understand the context and offer personalized support.
Text messaging is also suitable for:
● Confirming prescriptions
● Requesting payment
● Checking insurance information
● Answering any patient concerns
Source: Solutionreach
The SR Conversations module syncs with your patient management system, so you can identify patients as soon as you receive a text. This patient engagement software will even notify if the message is from a new patient. Accordingly, you can prioritize your time.
Besides texting, you can also use emails and phone calls to communicate. Such flexibility ensures that you’re catering to the needs of different patients based on their preferences.
Streamline Appointment Scheduling
Appointment no-shows are a pain point in every medical practice. Studies show that a no-show rate of 12% causes a loss of $89,107 annually. Moreover, it makes other patients wait longer and messes up schedules.
To avoid these downsides, Solutionreach offers easy appointment scheduling. You can even encourage patients to schedule appointments through your website and mobile app.
Source: Solutionreach
Besides making scheduling easier, Solutionreach also sends patients automated reminders at specific times. These reminders can help patients remember their healthcare appointments and make their experience more personalized.
Offer Flexible Payment Processing
Studies show that offering different ways to pay can boost your conversion rates by 20 to 30%. This means more patients are likely to prefer your service, and your bad debts due to non-payments will decrease.
With Solutionreach’s SR Pay module, you can send payment requests to patients via text messages. All that they have to do is click on the link and pay their balance. SR Pay accepts payments through credit cards, debit cards, HAS, and FSA. It also supports contactless payment options like Google Pay, Samsung Pay, and Apple Pay.
The payment is instant and is handled online by the merchant payment gateway SwervePay. You get a notification as soon as a patient pays, and they are also automatically posted to the corresponding patient ledger.
You can also use the dashboard to view, report, reconcile payments, and track dues.
Refunds are easy as well. Simply click the refund option against each payment, and the money instantly reaches your patient’s account.
Such flexibility in payment methods increases payment rates while allowing you to stay on top of these receipts.
Maximize Revenue With Telehealth
The global telehealth market will be worth around $286 billion by 2027. You can take a share of this pie with Solutionreach’s Telehealth module.
Your patients can book virtual appointments through the SR Telehealth module. No apps or downloads. Just send a text message link, and your patients can click it for a virtual consultation.
A clear advantage of telehealth is you can reach more patients beyond your geographical region. Also, many patients will find it convenient, as they don’t have to travel to your practice and yet get the same high-quality care. In particular, this can help the sick and elderly to avoid exposure to other sick patients.
Source: Solutionreach
Telehealth is useful for:
- Initial consultations
- After-care check-ins
- Care for multiple patients in the same household
- Answer doubts/questions about medication
This telehealth module is secure and HIPAA-compliant. It also supports advanced scheduling or on-demand booking.
Engage With Patients
Patient engagement leads to positive health outcomes. In addition, when patients are actively involved in their care, they will be happier and feel more connected to their healthcare provider. For healthcare services, it translates to more revenue and improved reputation.
Source: Solutionreach
To better understand your patients’ satisfaction with your service, Solutionreach offers customizable surveys. After a consultation, you can use this tool to send surveys to patients. The surveys are sent right away when the experience is still fresh in their minds.
Sending surveys to patient groups is easy as well. With this tool, you can even send custom invitations to request reviews via text or email. Furthermore, patients can refer their friends and family members to your practice with automatic referral requests.
Solutionreach also supports automated email marketing to send your patients newsletters, discounts, and other promotional materials through email. It even offers built-in templates that you can customize. Solutionreach also connects you with graphic designers for further customization.
All these tools help build a good rapport with your customers and, through them, expand your business.
Reporting and Analytics
Tracking your progress through key metrics like revenue and new patient acquisition helps you to chart the future.
With Solutionreach’s reputation management module, you can track online reviews and ratings. Based on the review, you can even respond to turn a negative experience into a positive one.
All reviews are displayed on a single dashboard to help manage your reputation easily. Furthermore, Solutionreach analyzes review sentiments and helps compare reviews against competitors. This analysis helps you see how well your patient communication and engagement strategies are working. You can adjust them based on the results.
Moreover, Solutionreach uses location mapping to help you find out where your patients are. Accordingly, you can plan for expansion to newer areas.
All these features are sure to increase patient communication and engagement, leading to positive outcomes for your medical practice.
Let’s now look at how Solutionreach achieves specific business goals and outcomes for you.
How Solutionreach Can Help Improve Patient Satisfaction
Solutionreach offers many tools to communicate with patients and engage with them actively. Starting from the ease of booking appointments to leaving feedback, the entire workflow revolves around patients’ satisfaction. This tool is designed with the patient in mind, and hence, every point of contact and action is simple and user-friendly.
The best part of this tool is the messaging system that helps patients feel confident as they can contact the provider anytime. Moreover, patients can even consult virtually through telehealth for added convenience.
The payment process is also easy, as patients can simply click the link in the text message and choose their convenient payment option to pay!
This ease of use across every activity is sure to improve patient satisfaction.
How Solutionreach Can Help Reduce No-Show Rates
As a healthcare practice, no-shows are a waste of your time. To reduce them, you can use Solutionreach to send reminders and follow-ups to patients through text messages and phone calls. At the end of every message, you can even give the option to cancel the appointment if they have a more pressing commitment.
More importantly, Solutionreach provides insights into why patients are not showing up for appointments. With this information, you can come up with custom marketing campaigns and operational changes to encourage more patients to show up for their appointments.
How Solutionreach Can Help You Build Relationships With Patients
To build relationships with patients, trust and accessibility are important. Communication is key. Solutionreach’s patient communication features allow patients and providers to easily communicate at any time.
In addition, tools that help patients engage, like surveys and easy referrals through text messages, improve patient satisfaction. You can use these tools to get feedback and improve your services.
How Solutionreach Can Help You Stay Compliant With HIPAA Regulations
Solutionreach is HIPAA-compliant. Its automated communications and telehealth services are secure and meet the privacy requirements of the Health Insurance Portability and Accountability Act. Solutionreach has built-in technical and administrative safeguards to protect patient confidentiality and data, a cornerstone of HIPAA regulations.
Overall, Solutionreach is a trusted ally that works with your practice to achieve your goals.
Pricing of Solutionreach
Solutionreach has simple and no-nonsense pricing. It offers two broad pricing categories: Pro and Enterprise.
A key difference between the Pro and Enterprise plans is that you can include premium add-ons only in the Enterprise plan. Also, the Enterprise plan includes features like location management, reporting APIs, conversations, and more.
The Pro plan is basic and includes patient communication features (no telehealth), appointment management (no online scheduling and digital intake), a mobile app, and basic reporting.
The premium add-ons for the Enterprise plan are:
- Telehealth
- Online patient scheduling
- Digital intake
- Online reputation management
- Review invitations
- Phone system
- Caller intelligence
- Payment technology
Each of these add-ons costs extra. Watch a demo.
Below is a quick recap of the pros and cons of this patient communication platform to help you quickly decide if Solutionreach is right for you.
Pros and Cons
Pros
- User-friendly interface
- Wide range of features
- Excellent customer support
- HIPAA compliant
- Integrates with a variety of practice management and EHR systems
- Mobile app
- Free trial
Cons
- Can be expensive for some businesses
- Some features may be overkill for small businesses
- Requires a long-term contract
Next, let’s see how Solutionreach fares against its top competitors.
Comparison of Solutionreach to Other Platforms
Solutionreach is a popular patient communication and engagement platform, but there are other options available, especially if you don’t need a lot of features. Here’s a brief look at how Solutionreach fares against its competitors.
PracticePanther vs. Solutionreach
PracticePanther is geared more towards law firms, while Solutionreach has features that are geared specifically for healthcare practices, including telehealth and HIPAA compliance.
NexHealth vs. Solutionreach
Solutionreach has a mobile app that lets patients interact from anywhere and helps admins stay on top of tasks. But NexHealth lacks a mobile app. Also, Solutionreach has better support and training features, including FAQs and videos.
Demandforce vs. Solutionreach
Demandforce’s user interface is not as intuitive as that of Solutionreach. Also, users have reported appointment scheduling glitches and conflicts in Demandforce.
Lighthouse 360 vs. Solutionreach
Lighthouse360 is a barebones version of Solutionreach and is designed mostly for dentists. Solutionreach has features that make it easier for patients to schedule appointments and pay online, which makes them happier.
This should give you a good idea of how Solutionreach fares against its competitors. Before we end, here are a few tips to leverage Solutionreach.
Tips for Getting the Most Out of Solutionreach
- Set up automated workflows to send reminders and follow-ups to patients
- Track your progress and measure the impact of your communication and engagement efforts using reporting and analytics tools.
- Take advantage of the customer support team to get help with any questions or problems you have.
- Watch videos to learn about Solutionreach’s capabilities for different use cases.
- Check out the FAQs to get answers to most of your questions.
Thousands of people around the world have leveraged Solutionreach to boost their business. Let’s see what they have to say.
Customer Reviews for Solutionreach
Many happy customers have left stellar reviews for Solutionreach online. A lot of them praise this patient communication platform for its ease of use, wide range of features, and excellent customer support. Though some users find it expensive, they believe that the benefits outweigh the cost.
Solutionreach: A Good Patient Platform for Your Healthcare Practice
In all, Solutionreach is a top-notch patient communication software. It is a good choice if you need a comprehensive patient engagement platform with many features. But, if you are on a tight budget or don’t need extensive features, there may be more affordable options available.
